Web Monitoring Introduction
A successful website is only profitable while it is up and running. This is why using Service Monitoring is so critical. With the ability to monitor not only your webserver, but also services like email, ftp, and more you can keep an eye on stability and have tangible details to use when making formal complaints to service providers.
Stability is Essential
As an online business your focus needs to be on your core competency, not technical issues like micro-managing your website. Regardless of your product line and level of customer service; if your site is down customers cannot purchase your product or service. When you look at the cost of a web hosting plan with your average sale many companies find that missing even one or two orders can actually make "cheap" hosting services cost your organization money when it comes to the bottom line each year.
Clients are NOT Staff
You and your staff cannot watch over your site everyday, you have enough work to do on your own. But on that same point a fear of every online business is a willing client unable to access your site. Be it a new client interested in ordering a product or service, or an existing client in need of assistance you do not want to put the responsibility of finding your site has gone down on the shoulders of the very clients trying to order from it.
Graphical Interface
Service Expectations
As an online business you have certain expectations, sometimes even promises your web hosting provider has made like uptime guarantees or response time quotas. What website owners can find over time is that when issues like this come up, it commonly becomes your responsibility to prove and demand reparations. With Service Monitoring you will have the knowledge and information necessary to enhance your online presence.
Knowledge is Power
With detailed graphs, email/SMS notices, performance analyzers, and independent domain expiration notices you get a fair understanding of what the actual users experience. Focusing on enhancing your customer's experience and providing the best products and services to help better their lives and businesses.